Expert help for your pet 24/7

Get the help you need, when you need it, with the Pet Health Hotline

  • Call or chat with a registered vet nurse 24/7
  • Get health, behavioural, training and nutrition advice
  • Free to all Knose members
Join Now for $8.88

Already a Knose member

Talk to a registered vet nurse about health, behaviour, training and nutrition

Call 1300 187 037
Chat now

What can you use the hotline for?

The Pet Health Hotline is ideal for those times when you need advice, but your local vet is unavailable, or when you notice changes in your pet, but you’re not sure if you need to visit your vet.

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Health Advice

It can be very stressful when your pet falls ill, especially late at night. The Pet Health Hotline can guide you through health questions and let you know whether you need to take your pet to the vet or not.

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Behavioural questions

Not sure why your dog has stopped eating? Or why your cat has been behaving strangely? Don’t search online, chat with a registered vet nurse and get an educated, personalised answer instead.

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General Advice

Looking for some answers to your general pet care questions? No problems! Just call the Pet Health Hotline and run your questions by trained experts in their field.

How it Works

The Pet Health Hotline is free to all Knose Essentials, Knose Wellness and Knose Pet Insurance members.

For non-members, a stand-alone subscription to the Pet Health Hotline is only $8.88 per month with no lock-in contracts.

Subject to our terms of use.

  1. Call 1300 187 037 toll-free any time (or Live Chat) 24/7
  2. Confirm the email address you use with your Knose policy or membership
  3. Get the answers you need

Pet Health Hotline Benefits

  • There when you need it
  • Late nights, early mornings and anywhere in between. Get the answers you need when you need them, 24/7.
  • Reduce Stress
  • How serious is it? Do you need to go to the ER vet? Or can it wait? Stop the guesswork. Call the Pet Health Hotline and know for sure.
  • Expert help at hand
  • Why search online for answers? Feel comfortable knowing you’re getting personalised pet help from a registered vet nurse instead.
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Join now to get access to the Pet Health Hotline

Join now for $8.88

Trusted by Australian Pet Owners

Real testimonials from those who know best—the pet owners themselves.

Excellent 4.6 based on 782 Reviews

“

10/10 personalised service!

In January, we brought a puppy (Bella) into our lives – she is beautiful! Recently she had a few gastro issues and subsequent vet visits. Knose Pet Insurance has been awesome. They acknowledged the claims immediately, and then followed up with personal emails advising us of the progress of our claims. We even received a message asking after Bella and a follow up to say how pleased they were that Bella is now doing well. Top class personalized service and a thorough explanation of the claim refunds. 10/10 guys!

Bella, insured with dog insurance from Knose Pet Insurance
“

Quick refund process

Submitted a claim for the first time after 12 months of insurance and everything went smoothly. I received regular updates of the progress of my claim and the refund process was quick once the team had received all the information from the vet.

“

Affordable pet insurance with easy claims!

Knose has been a great choice for pet insurance. The premiums are relatively affordable, claims are super easy to make by just uploading vet invoices, and the 24 hour phoneline that connects you with a vet nurse is a brilliant feature.

“

Amazing claims service

We searched for quite sometime for pet insurance for our toy poodle puppy and we’re so glad we found Knose’s Dog Insurance. They have been amazing. I really appreciate how you can call them with any query you might have and speak to someone in Australia who is clear and concise. Easy to put a claim through and you’re emailed throughout until your claim has been paid. Thank you to everyone for the great service.

“

I recommend Knose’s Cat Insurance to fellow pet owners!

The last thing you want to worry about when you have a sick pet is the cost. Knose Pet Insurance gives me peace of mind knowing that we can get the care we need for our beloved Cat and our claim will be handled with ease and in a timely manner! I recommend Knose to all my pet owning friends and family. Thank you Knose!

“

Fast and friendly customer service

You are very easy to engage with, you keep me up to date with my claim and I love the way you always enquire after Harry my dog. Thank you

“

I love being insured with Knose

I’ve been insured with Knose since our Cavooodle was 8 weeks old and they’re consistently reliable and so easy to communicate with. The claim process is super simple which is one of them any things I love about being insured with Knose.

Frequently Asked Questions

Will a Wellness Plan save me money?

A wellness plans is a cost-effective way to maintain your pet’s health regime. Not only do they spread the costs throughout the year to help with budgeting, they are also super convenient.

Not all vets have wellness programs and of course, even those that offer them don’t all use Knose to help administer their plans.  If your vet offers a wellness plan, whether administered by Knose or not, fantastic.  If they don’t offer a wellness plan then why not let them know about Knose?

In that case, please register your interest here .

Wellness plans primarily help you maintain the proactive, preventive care your pet needs. If covers routine pet care items you should be doing and should plan for.    But there are many other benefits including convenience, budgeting and in some cases earlier disease detection.

Pet care can be overwhelming.  And it’s hard to keep track of what exactly your pet needs and when they need it.  A wellness plan removes the guesswork and makes it easier than ever to care for your pet.  Never run out or forget your flea, tick and worming treatments again.  When included on a Knose wellness plan, they are delivered to your home in the right dose when due.  It is pet care made easy.

Knose exists to make Australian pets the healthiest and happiest in the world.  A big goal? Maybe. But that’s what drives us to do what we do.  And we’re taking steps to get there. Our mission is to ensure pets get the best care, and that they’re protected if something goes wrong.

Simply give us a call on 1300 356 642 or complete the Contact Us form and we’ll happily answer any questions you have.  Or you can see if there’s a vet near you offering Knose Wellness Plans.

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